Electric Tankless Water Heaters

32 responses so far ↓

• 1 Stephen // Sep 25, 2006 at 2:37 pm

  I have often found myself contemplating getting one of these. But I think in my instance right now with a pretty decent water heater, the cost tends to outweigh the benefit of the return right now. I think if I were going to put in a new one, I would most definitely check this out as an option though.

• 2 Gary Reysa // Nov 26, 2006 at 11:35 am

  Hi,
  Like your reviews site.

  One thing to consider in buying any electric heating device (including tankless electric heaters) is that every kilowatt hour generated at a coal fired electric plant results in about 2 lbs of greenhouse gas — this is about 4 times worse than othere common fuels.
  Most of US electricity is generated at coal plants.

  A tankless gas water heater would be a better choice from a greenhouse gas point of view.

  Gary

• 3 dyspeptic // Dec 21, 2006 at 2:11 pm

  I had perpetual failures due to draw/venting issues on my old gas tank water heater, in spite of lots of expensive service visits and mods. I wasn’t willing to risk more rounds of the same problems with gas tankless. So, I went electric tankless about six months ago. I wouldn’t consider anything else at this point. It is excellent.

  My choice was made easier because I was already on the green power option we have here in Portland, OR. I think the answer is to get better generating technology, such as distributed, rather than getting the worse water heater technology.

  The electric tankless I got is the Seisco. One of the selling points on it is that it uses standard, off-the-shelf electric water heater elements. So, if they burn out, you get your replacement part at the nearest hardware store.

  I was lucky in that I had the unused capacity in my panel for it, but it is worth noting that panel capacity might be a substantial extra cost issue for most people.

  I hope to put solar hot water upstream of the Seisco one of these days, but I’m waiting for the cost of that to go down. Somebody needs to get the cost of entry on that down.

• 4 EfficiencySeeker // Feb 6, 2007 at 2:19 am

  SETS Systems Inc. claim to have solved valve problems common to most other tankless systems. The website is http://www.sets-systems.com .

• 5 Fred Silverton // Feb 8, 2007 at 6:03 pm

  I purchased a Titan tankless water heater and love it. it is the smallest one and it is very very powerfull. I got mine threw http://www.etankless.com check them out

• 6 mrkelly // Jun 27, 2007 at 8:59 pm

  Hi,
  Am Mr kelly and Sons net and will like to order some Electric Tankless Water Heaters

  from your company to west Africa Ghana.I will appreciate you email me back with those that you have in stock as well as their price ranges and also your terms for payments too.I will like to be one of your honest customer’s and hope you answer to my request ASAP.Thank you very much and waiting for your soon responds.
  Best Regards,
  Mr kelly

• 7 Ana // Jan 3, 2008 at 2:00 pm

  If you are looking for a tankless water heater I would recommend the Titan electronic tankless water heater. I purchased one years ago and I enjoyed it so much I actually started a company selling them. The titan don’t have the temperature variation problems that other units have and they are protected from dry-starts. They are very compact, very powerful and made in the USA by Niagara Industries who have over 23 years of experience. For more information please visit me site at http://www.etankless.com or you can call me at 888-688-8010

• 8 Steve // Jan 25, 2008 at 11:13 pm

  I purchased a SETS Systems electric tankless and I hate it. It fluctuates during a shower. The company responses have been pathetic. They sent me parts. I paid to replace them. They sent me more parts, I replaced them myself and the company sent me no instructions, so who knows if I did it right. They have been unresponsive to my requests to replace my unit. The cost of installing the extra electrical wiring and the fact that SETS tells you to REMOVE ALL FLOW RESTRICTORS! means that you aren’t being as conservative as you could be. I’m terribly disappointed. They made something simple–hot water–complicated. Believe me, you don’t want a hot water system with brains, you end up with a hot water system with a personality disorder!

• 9 Eli // Jan 30, 2008 at 12:13 am

  Stay away from SETS Systems. I purchased two of the units for a new construction and have had nothing but problems from them. After numerous phone calls to service, numerous parts installed (by me), and consistently having to send the units back for service, I am purchasing a standard water heater. They even make you pay the return shipping after they “fix” the units. STAY AWAY!

• 10 Billy // Feb 16, 2008 at 4:06 pm

  Stay away from S.E.T.S water heater

  Anybody at Sets Systems who cares:

  When I heard about SETS tankless water heater, I called in to make inquiry
  and left a message in the voicemail. Two days later, I got a respond and the person I talked to did not have any technical info and transferred me to another person, unfortunately, the person was wasn’t there. So I hang up and did more
  read up from SET website and after reading good and negative feedbacks from
  blogs from users that owned the SET units. I was having doubts about SETs after
  reading so many of the negative comments.
  I decided and called to Home Depot and placed the order for the tankless units
  that they have. I even paid $50 extra for them to ship out to me in 2 days.
  Two hours after I placed the order, I got a call from Stacy of Sets and we had a good conversation. I did mention to her all the negative feedbacks from existing owners and she said, people write anything they want and we don’t know if they
  are true or not. I gave the benefit of the doubt for what she said. She said if I can stop the order from HD, she will expedite to ship out their unit to me. After being
  convinced by her, I decided and placed the order. She asked me to call back the next day to check on the status.
  So I called back the next day and somebody told me she is at another office and
  took my number for her to call me back. I got no callback or response.
  I called back a day later and the same gentleman said the same thing to me, to leave my number and he will have her call me.
  I waited and waited and 7 days later, I called again and the same gentleman recognise my name and was surprised that I never got a callback.
  So he asked me to leave my number again for her to call me back. I was furious and mad at that time. When I left my number twice and never got any return call,
  what is the point for me to leave the number again. I refused, instead I asked him
  to check my order status. Two minutes later, he tells me that my order never got shipped out from the warehouse. Right that instant, I asked to cancel my order.
  For 17 days since I ordered, I never got any emails response or call back for a simple order.
  Not only I cancelled the order from HD and pay the $50 non-fundable shipment charge, I am stuck with no hot water for 3 weeks and the frustration for dealing with company like yours. No matter how good your system is if you cannot ship
  equipment out to your customer, what’s the point. I should have listened to all the unsatisfied customers of yours. There are reasons reasons why people write
  negative stuff about some company, because they are not satisfied and disappointed. Now I am one of them that got “screwed” badly.
  Now, I have to waste another week of no hot water as I need to re-order from
  Home Depot.

  Frustrated and Mad

• 11 Todd // Feb 18, 2008 at 10:37 pm

  It seems that the Sets-System is truly a worthless piece of junk. I purchased a unit just over a year ago and since the day it was installed, it has been nothing short of a nightmare.

  My experience with the machine and the company is similiar to the other posts on this page. They seem to care more about the protocols of the warranty and enforcing them with the customer, rather than producing a machine that functions without problems or providing SUPERIOR CUSTOMER SERVICE as mentioned within their mission statement.

  I have had a multitude of issues dealing with temperature fluctuations. When I called, I experienced a very condescending tech department that wanted to only attribute the problem with flow restrictors within the faucets on the water line ( I read the instructions the day of the install and had already removed them by this point).

  The problem was definately within the machine itself. The first time I sent it back for repair was within 4 months after the install. On the phone prior to receiving authorization to send it for repair, the technician argued with me about the route cause of the temperature fluctations.

  I spent nearly $350 for packing materials and overnight shipping (both to and from) to ship the heater for repair. In following up, it was determined that there was an issue and subsequently repaired. SETS returned the product, however, the person who packed it did not take care in repacking my machine . I received it back with cosmetic damage that occurred during the ship.

  The machine was reinstalled and worked for another 3 weeks before the temperature fluctations again returned. I refused to spend any more money on shipping (especially since it was just there). This time I asked to swap the machine. Being that it was less than 1 year old and repaired once, I felt that this should be an extremely fair request. The person I spoke to made it clear that this is not their policy and its not the protocol of the warranty.

  Four different times between this last repair and preceding 8 months, I spent more time troubleshooting and repairing the machine. I have received replacement parts for just about every component of the machine.

  I have asked repeatly for a new machine and each time the same reply: they will not honor my request. In additon, customer service and the tech department have played games by giving me the run around on the phone, false promises, and furthermore, have not returned any of my calls.

  Fed up and frustrated I was able to track down a company executive, Jerry M to discussed my issues. Unfortunately, his only concern was that I abide by the warrany protocols and spend more money and time to ship the machine back for more repairs. Seeing that he was nothing but inflexible with my problem, I gave up. I have replaced the unit with a Bosch Powerstar AE125. Although only installed for a short period, it is working beautifully.

  I have also registered a complaint with the Better Business Bureau. I reccomend that anyone else who has experienced these issues do the same.

  Its true that NASA has had a hand at developing this machine, as a quick search on their website will show. My advice to them is, considering their reputation and credibility, I would really be careful who they decide to “get in bed with.”

  I am sick that I spent $800 on this piece of crap.

• 12 Tom // Feb 20, 2008 at 1:43 pm

  Run hard and as fast as you can from SETS. I’ve ‘fighting’ with them for a over a year and a half. They sent me a damaged non working unit. I finally got permission to return it in exchange for another unit. Second unit arrived and guess what, the temperature fluctuates from 85 degrees to 135 degrees. After speaking with a truly rude person at SETS, they finally agreed to allow me to return the second unit for a refund. The only problem is , they would only refund 60% of the price I paid. What a way to make money! Purchase deffective product at full price, return deffective product but only refund customer 60%. After a year and a half of calling, requesting the full refund, them not returning phone calls, rude people and lies, I have finally thrown in the towel.

• 13 Hot Water Heater // Feb 22, 2008 at 7:50 am

  I also bought this tankless hot water heater a few months back. I did get some problems at first, like water not warm but instead cold water came out. After going back to the company, they decided to give me a new replacement for free.

  It ran fine in the first 2 weeks, but slowly the water starts to get less warmer, and i went to check the water heater to see if I had did something to it. Everything is ok. nothing. So i decided to give up this tankless water heater and go for another brand instead.

• 14 peter // Feb 25, 2008 at 1:19 pm

  I got my SETS in 2002. This is the 3rd time I have had to send it to the company for repair. The first time, they actually paid shipping both ways (early 2003). Since then, I have had to pay shipping each way. This time the repair took 20 days for them to complete. Customer service is a joke. They even told me it was my responsibility to check with them to see if the unit was repaired, rather than theirs to tell me it was ready. Who ever heard of a company taking that position? While the unit is working, I have not had any real problems–once adjusted, only minor temperature fluctuations. It is when it does not work that things are awful. Luckily I have a backup system for when the SETS needs to be repaired.
  Be aware, BBB rates SETS-Systems an F. If I had known they would be going downhill like this, I never would have bought the system. Avoid this company like the plague.

• 15 Jan // Feb 29, 2008 at 10:25 am

  I guess I’m in the same boat as these other dissatisfied SETS buyers. I bought mine a long time ago, but due to delays in my remodel, I just had it installed last fall, so the warranty is pretty much worthless. The temperature fluctuates between chilly and scalding, and when I reduce it one “blip” on the LED scale, it is barely warm enough to shower. I am frankly afraid that I will need to buy another unit non-SETS, of course. My challenge right now is that I’m unemployed, so I don’t exactly want to blow money on a new water heater…I feel embarrassed that I didn’t do my homework before I bought and installed this unit.

• 16 Yvonne // Mar 4, 2008 at 3:51 pm

  I am having the same problems as the rest of you with SETS. Got it 11 days ago never worked. Getting no help, lots of run around. I did find out some interesting things about the owner that explains alot. E-mail me if you want to know what I found out at vettelvr@nvbell.net You can also check out the owner Jerry Morabito at http://www.classicrealitygroup.com which he also owns.

• 17 Yvonne // Mar 4, 2008 at 6:02 pm

  The link is http://www.classicrealtygroup.com

  Sorry about that, spelled it wrong.

• 18 Jeff R // Mar 5, 2008 at 3:33 pm

  Another tankless water heater, not mentioned in the article, is the Titan from Niagara Industries, http://www.tanklesswaterheater.com/products1.html. I bought the N120 model and am relatively happy.

  It was actually our only choice, because it was the only one I found that will work in a home with 100 amp electrical service. It uses 54 amps, the others were at least 80. This means, however, that it’s just (barely) powerful enough for a good hot single shower at a time–unless you live in hotter areas where it may work better because of higher incoming water temperature. I live in Northern California, and it does work well even in the winter as long as no one runs the sink and shower at the same time. I actually had a minor intermittent problem with mine–very occasional cutting out– and the company was great about sending me a new one, no fuss, even though I didn’t buy it directly from them. (That said, it shouldn’t have happened in the first place, of course). Anyway, I think it might be ideal for single bathroom situations in warm climates, like condos, which they seem to be targeting. It costs about $250, which isn’t bad.

• 19 duck // Mar 20, 2008 at 1:12 pm

  i now own a stiebel works just fine, beware of titan mention above, i had a n120 kept breaking, last time i sent it in with a check for repairs, they did cash check ,but sent me back the n120 unrepaired, as it was when i sent it to them,now they will not answer any thing i sent or do. they are knowen for this, many, many complaints. type in (complaints titan n120)you will get a site of horror stories on titan n120, i seen it on ebay and i have learned, if its on ebay leave it on ebay, a nest of scammers

• 20 Julio // Mar 29, 2008 at 3:09 pm

  N-120 is a piece of trash, I been sending to the company for over a year, now I repaired it myself last time it broke, the 2 heating elements needed to be replaced the ones they installed are the cheapest ones out there plus there is a reset button under the cover that sometimes resetting the unit might work for some people but I only recommend this TITAN N-120 to my worst enemies….

• 21 JohnGibson // Apr 3, 2008 at 1:29 pm

  Seisco RA-28

  If you buy this one I would recommend reading this:

  http://www.greenerbuilding.org/product_detail.php?cid=26&pid=152

  After reading this and you buy a SEISCO, well let say dont come crying to me because we told you not to!

• 22 Skip // Apr 10, 2008 at 5:21 pm

  4/10/08

  I got a SETS heater 2 Yrs ago, and while it has been “maybe OK” I have negative thoughts about the company pretty much every time I shower. I really regret not doing more research before buying.
  The thing that hooked me was the description of the Nasa Flow Switch (I’ve pasted the whole section from the website below) It specifically states that the Flow switch “automatically increases or decreases energy consumption based on the inlet water temperature and demand for hot water” and further elaborates that “This flow switch uses a free-floating weight that varies the rate of electrical contact as demand for hot water increases or decreases.”
  Imagine my chagrin when I was questioning the (difficult) company tech guy about the performance and he explained that it was an off /on switch! (however nicely designed) Nothing but stonewalling when I protested that it had been misrepresented. I could never get anyone higher up in the company on the phone, and TechGuy refused to own up to anything.
  It’s like buying a variable speed drill and getting an old on/off trigger style, calling up the company and having them say “Well, it varies between off and on, doesn’t it?”
  Is that kind of mis-representation illegal? How about a class action suit?

  This past month it began acting weird and after an initial conversation and diagnosis conversation with the unit exposed they are sending me a replacement part.
  TechGuy was WORSE than before! Grudging about answering questions, bad attitude, no support skills whatsoever! I have dealt with many Tech support people over the years and he is -bar none- the worst I have ever run across.
  If he doesn’t listen well, and starts to lecture totally off track of the problem about how you don’t know how long the pipe is from unit to tub (gee, I only helped the plumber install it) or how long it should take for the hot water to reach the tap, ( I’ve used these taps a couple thousand times - I’m the world expert on haw many seconds it normally takes) don’t interrupt! You’ll get a scolding that you must “give me the respect to listen to my (totally off track) answer” or “this conversation is over.”

  Well I guess I am luckier that some buyers because at least my unit has been working, even if the performance is annoying at times. The thing that realy galls me is the misrepresentation.
  Hopefully I will get a few more years out of it, and then bite the bullet and buy something good.

  And another thing! - their conservation claims are bogus. It encourages higher water volume in the shower. Once you arrive at a setting that works for the person who likes the hottest shower, you can’t turn down the hot - you have to turn up the hot flow and /or add cold flow.

  Quite a rant, huh? I could go on…

  Here is the whole “NASA”statement from the site:

  “The Kennedy Space Center (KSC) Technology Programs & Commercialization Office of the NASA-KSC/State of Florida Technology Outreach Program provided a solution to the flow switch problems inherent in all tankless water heaters. A NASA engineer devised a free-flowing weight system. Using this NASA designed water flow switch technology, the S.E.T.S. Systems heater automatically increases or decreases energy consumption based on the inlet water temperature and demand for hot water. The NASA-designed flow switch technology does not use a spring or any other mechanical device. This flow switch uses a free-floating weight that varies the rate of electrical contact as demand for hot water increases or decreases. Extensive NASA testing of the flow switch demonstrated that it works flawlessly. The revolutionary flow switch is unique to the S.E.T.S. Systems style Tankless Water Heater.

  This flow switch has been so instrumental in the success of the SETS Tankless Water Heater that it has been patented!

• 23 Rick // Apr 13, 2008 at 2:21 pm

  Looks like nobody posts good results so I will. I had a Seisco and Steibel Eltron but got rid of both due to ongoing problems. Seisco and Steibel Eltron have reduced flow rates from 1/2 to 3/8 back to 1/2 when homes are mostly 3/4 inch piping. I bought a SETS as the last one I will ever buy if it is problematic like the other two. I have had it for 15 months without a glitch and plenty of hot water throughout the house because SETS does have 3/4 inch piping without restrictions. I called to register my warranty and they responded very professionally so I am a SETS fan.

• 24 Bill H. // Jun 12, 2008 at 9:54 am

  I have heard that SETS is out of business well so much for the “LIFETIME WARRANTY”

• 25 bill // Jun 12, 2008 at 12:50 pm

  i just called sets at 1-877-649-8589 and they say
  they are still in business. where did you hear that they went out of business. i got screwed by them and i will be very happy to hear if they go under.
  DON’T BUY THEIR EQUIPMENT AS I HEAR NOTHING BUT PROBLEMS.

• 26 Bill H // Jul 1, 2008 at 11:03 am

  I called the number and I get a company called hubbell in Standford CO not Miami Fl. I live in South Florida and had a chance to pass by there warehouse on my way to the airport. All the signs are off and whne I looked threw the glass the place is empty.

• 27 bill // Jul 1, 2008 at 1:05 pm

  i called a few minutes ago and the lady told me SETS was bought out by Hubbel water heater yesterday. She said she just got the news yesterday that they bought this company and dont’t know much about their products. I didn’t ask where they are.
  So SETS is truly gone and I wonder what happens to their lifetime warranty now?
  will the new company honor the warranty?
  anyway, lucky I did not get their unit.

• 28 bctm // Jul 1, 2008 at 1:07 pm

  The lady told me SETS was bought out by Hubbel water heater yesterday. She said she just got the news yesterday that they bought this company and dont’t know much about their products. I didn’t ask where they are.
  So SETS is truly gone and I wonder what happens to their lifetime warranty now?
  will the new company honor the warranty?
  anyway, lucky I did not get their unit.

• 29 EfficiencySeeker // Jul 2, 2008 at 5:36 am

  This is what I got so far from the comments and links here:

  Stiebel — good.

  Seisco RA 22— ok to good (probably good as complaints were addressed), with very good customer support.

  Niagara Industries Titan N120 — mixed reviews.

  Bosch PowerStar AE125 — good

  S.E.T.S. — bad to very bad, has been bought out though.

  Ok, so on this website there is also the Pulsar Advanced Technologies Vulcanus MK4 here: http://www.metaefficient.com/hot-water-systems/tankless-water-heater-uses-microwaves-vulcanus-mark-4.html
  It uses microwaves to heat the water. Anyone try them?

  Also another company to consider is Eemax.

• 30 Bill H // Jul 2, 2008 at 9:11 am

  That means no warranty, now a days you can write anything BS on a website like “lifetime warranty” but what matters is the company not the product. I have also run into another tankless water heater company here in South Florida that is selling some plastic unit from China with a “lifetime warranty” and the address is a P.O. box. But still there some people who will buy thinking they have a “lifetime warranty” I ended up buying a titan unit from a local supply store, it might not have a “lifetime warranty” but the company has a good reputation and they have been around for 24 years. I visited the factory to see the showroom before I purchased and found it to be a serious and well planted company with good people.

• 31 John F // Jul 16, 2008 at 10:53 pm

  I also have a SETS 165. I was told that this unit would be good for S Fl. Mind you I bought this about 2.5 years ago. Temperature fluctuations have been non stop from day one. Tonight I told my wife the SETS has worn me out. I will be looking at Bosch. I’m glad I never sold one of these units as I was a dealer for this co at one time. It simply never worked.

• 32 BillN // Jul 17, 2008 at 9:19 am

  As the COO of Hubbell Electric Heater Co., let me take this opportunity to explain to people the situation with the SETS tankless water heater. On June 26, 2008 Hubbell Electric Heater Co., a manufacturer of electric water heaters for over 80+ years, purchased the assets of SETS Systems Inc. Although SETS Systems Inc was an innovator in the field, the company lacked the resources and experience necessary to properly manufacture and service a tankless water heater for wide scale distribution. Although they experienced many of the same technical problems other manufacturer’s of tankless water heaters experienced at one time or another (temperature fluctuation being the main problem) as stated above they lacked the proper resources to address the problem while serving their customer base. For further details visit the website http://www.buytankless.com

  As an early pioneer in the field, SETS Systems Inc faced a huge hurdle educating consumers to the benefits (and the physical requirements) of an electric whole house tankless water heater and viewed the “Lifetime Warranty” as a way to get consumers “over the hump”. As everyone knows, a warranty is only as good as the company behind it, and quite frankly, as a consumer I would view a “Lifetime Warranty” on a relatively new technology for one of the hardest working appliances in the home from a company as young as SETS Systems Inc to be highly suspect. And although I believe the previous owner of SETS Systems Inc had the best intentions, the demands of manufacturing, product development and customer service for a product like this overwhelmed the company and was its eventual undoing.

  To be clear, Hubbell Electric Heater Co. did not purchase the corporation SETS Systems Inc, and any and all warranty obligations are the responsibility of SETS Systems Inc, not Hubbell. Hubbell purchased the inventory and assets of the company (which yes, include the phone number and website) and has decided to provide ongoing technical and product support for owners of SETS tankless water heaters. Yes, now you might have to buy an $18 replacement heating element, but these are ongoing maintenance costs that you eventually face with every other heater on the market (tankless or storage). If there are temperature fluctuation issues (not totally unheard of in the tankless market) they are most likely units made before December 31, 2007 which utilized a flow switch design. Although this design was a significant improvement over earlier generation flow switches, the heater in certain situations was prone to temperature fluctuations and clearly a weakness in the product. The answer to this problem is quite simple and highly effective, that is by utilizing a precision flow meter and properly located sensors, the temperature controller can operate the heaters in such a way that they output the precise amount of heat to meet the exact instantaneous demand. This “second generation” control system has significantly reduced the amount of temperature fluctuation throughout the full range of flows and has been incorporated into all SETS heaters since that time, and overall has been very well received by customers.

  Hubbell has made an attempt (undoubtedly it will not satisfy everyone) to assist owners of SETS Systems Inc heaters by offering a special 50% discount on replacement parts. For customers unhappy with temperature fluctuations of earlier generation flow switch design heaters, Hubbell is also providing the ability to have their unit completely refurbished (all new heating elements, new temperature controller, new digital numeric display, and replace the flow switch with a flow meter) for $385 which includes shipping. Although these offers are not the warranties that customers initially purchased, Hubbell believes that these are fair and reasonable prices for the services offered and are extended to SETS owners in an effort to rebuild the brand and customer support.

  Now, let me explain (for anyone still reading that is) what Hubbell is doing to improve the product. We have only just completed the set up of the production line, and in the first 2 weeks have already made or are in the process of making major design improvements. The heating element design has been significantly improved by changing from copper to Incoloy 800 sheathing on the tubulars, thus improving its corrosion resistance and increasing its temperature operating range. Additionally, the cold section of the heating element has been significantly extended to ensure that the heated section is always immersed in water, and finally the heating element itself will be manufactured by the world leader in heating element fabrication, Chromalox (no more off shore low quality manufacturing). The accuracy of the temperature sensor has been improved by a factor of 15, thereby further improving the units ability to maintain accurate output temperature. The heating chamber is being redesigned in a number of ways to improve flow characteristics thereby reducing the pressure drop through the heater, reducing the possibility of trapped air, improving heat transfer rate through improved flow and finally improving the O-ring groove design to ensure more reliable heating element seating. The temperature control software is being re-written to provide improved diagnostic feedback to the user including indication of stage heating, indication of modulation, indication of flow, improved heater modulation characteristics, and finally the addition of circular mode logic in order to equalize wear and tear on all components. These are only some of the improvements planned. As a company that continually innovates and improves, Hubbell will be sure to continue to invest in the product and make ongoing improvements to bring to the consumer the very best technology for high efficiency water heating.

  In terms of customer support, Hubbell is committed to helping customers (both SETS Systems Inc customers and Hubbell customers) and is putting in place the personnel necessary to provide the high level of customer service Hubbell provides for its other products. Am I a biased source, well yes, I suppose I am. I know there are people unhappy with the SETS heater as made by SETS Systems Inc, but I also know there are many more people who are satisfied with the product. Having said that, Hubbell is committed to the tankless water heater and will make every effort to improve the product going forward, service our new customers and do our best to support SETS Systems Inc customers. The SETS heater has many features which make it a great option for customers, and Hubbell is fully committed to building upon this design and bringing to the tankless water heater market a reliable and highly efficient source for hot water. Hubbell brings to the table a vast amount of experience in designing and manufacturing all types of electric water heaters, and is confident that in very short order the Hubbell manufactured SETS tankless water heater will be the heater of choice in the industry.

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